隐私政策

PRIVACY POLICY

英国嘉年华邮轮有限公司(公主邮轮的运营方,以下简称“嘉年华” 或者“我们”)向您提供邮轮产品和服务(统称为“产品”)及与产品相关的众多网上和线下服务(统称为“服务”)。当您与我们和/或我们的关联公司就产品和服务取得联系时,都可能会被要求提供您的个人信息。我们非常重视您的个人信息保护与个人隐私,也理解您可能关心您的个人信息是如何被使用和共享的,因此我们制订了本隐私政策,阐述了我们如何收集、使用、披露、共享以及储存您的个人信息。

Carnival plc (the operator of all Princess Cruise lines, hereinafter "Carnival" or "we", "our" or "us") offers you cruise products (collectively, the "Products") and various services in connection with Products, both online and offline (collectively, the "Services"). You may be asked to provide your personal information while communicating with us and/or with one of our affiliated companies. We highly value the protection of your personal information and personal privacy, and we also understand you may be concerned with how your personal information is used or shared. As such, this Privacy Policy is prepared to inform you on how we collect, use, disclose, share or store your personal information.

英国嘉年华邮轮有限公司政策(“隐私政策”)适用于princess.com网站,Princess Messenger应用及由公主邮轮提供的任何其他手机应用程序。

The Carnival plc Policy ("Privacy Policy") applies to the princess.com website, the Princess Messenger App and any other mobile application offered by Princess.

手机应用程序Mobile Application

我们可能提供或使手机应用程序可得。如您选择下载相关手机应用程序,则代表您同意接受本隐私政策。同时,您亦认可并同意您在使用应用程序过程中提供的任何信息均可能根据本隐私政策被使用或分享。当您下载一个应用程序时,我们可能收集并使用您的唯一设备标识用于将您识别为有授权的应用程序用户。如您选择通过聊天或其他消息传递方式联系应用程序的其他用户,您的通信内容将被收集并储存在我们的服务器中且可能对第三方可见。

Carnival may offer or make available mobile applications. If you choose to download a mobile application you agree to this Privacy Policy. You also acknowledge and agree that any information you provide using the application may be used and shared according to this Privacy Policy. We may collect your unique device identification when you download an application and use it to identify you as an authorized application user. If you choose to contact other users of the application through a chat or other messaging feature your communications will be collected and maintained on our servers and may be viewable by third parties.

请您仔细阅读本隐私政策并理解如下内容:
Please read this Privacy Policy carefully to understand:

  • 个人信息范围 Scope of Personal Information
  • 个人信息的收集途径 Means of Personal Information Collection
  • 拒绝提供个人信息的后果 Consequences of Not Providing Personal Information
  • 我们如何使用您的个人信息 How We Use Your Personal Information
  • 向第三方披露和共享您的个人信息Disclosure and Sharing of Your Personal Information to Third Parties
  • 个人信息的处理及储存 Processing and Storage of Personal Information
  • 个人信息的完整性及更新 Integrity and Update of Personal Information
  • 选择 Choices
  • 不保证 Not Guarantee
  • 更新 Updates
  • 联系我们 Contact Us

通过使用我们的产品和/或服务,您同意:您已满十八周岁且已完全理解并接受本隐私政策的全部条款和内容。如果您不同意本隐私政策,您可以不使用我们的产品和/或服务。

By using our Products and/or Services, you are agreeing that you are at least eighteen (18) years of age and that you have fully understood and accepted all the terms and content of this Privacy Policy. If you do not agree with this Privacy Policy, you may not use our Products and/or Services.

  • 个人信息范围 Scope of Personal Information

    如前述所定义,本隐私政策所称“个人信息”,是指我们从个人收集的可用于识别特定个人身份的信息,其中又可分为能够单独使用的个人信息(如姓名、身份证信息)和不能单独使用而必须与其他信息结合使用的个人信息(如位置信息、消费偏好)。我们所收集的个人信息可能同时包括这两类信息。通过继续浏览我们的网站或使用我们的产品和/或服务,您同意我们向您同时收集上述两类信息。
    "Personal Information", as defined in the paragraph below, under this Privacy Policy refers to information we collect from individuals that can be used either independently (for example, such as name or personal identification number data) or jointly with other information (for example, such as position or consumer preference) to identify a particular individual. It is possible that the information we collect include both types of the aforementioned information. By using our website, Products and/or Services, you agree to our collection of both types of the aforementioned information.

    我们可能向您收集的“个人信息”包括但不限于您的姓名、邮寄地址、性别、出生日期、电子邮件地址、电话号码、特殊纪念日、度假偏好、身份证/护照信息、信用卡信息(持卡人姓名、卡号、信用卡到期日)以及紧急联系人信息(未一同出行的紧急联系人姓名、地址、电话号码)(“个人基本信息”)。此外,您可能亦会向我们提供一些额外信息(“额外信息”),如与您饮食偏好、宗教信仰有关的信息,健康需求、健康保险信息、医疗状况、性取向等。

    Personal Information we may collect from you include but are not limited to your name, address, gender, birth date and email address, your telephone number, special occasion dates, vacation preferences, and personal identification card/passport and credit card information (cardholder name, card number and expiration date) as well as emergency contact information (the name, address and telephone number of someone not traveling with you who we can contact in case of an emergency). ("Profile Information") In addition you may provide us with certain additional information (“Additional Information”) relating to your dietary or religious preferences, health requirements, health insurance information, medical conditions, gender or sexual preference..

  • 个人信息的收集途径 Means of Personal Information Collection

    我们会通过多种方式收集并存储您的个人信息:
    We may collect and store your Personal Information in a variety of ways, including, but not limited to, the following:
    • 当您访问或者参与我们的官网或者其他网上服务时您自愿向我们提供的信息;

      When you voluntarily provide to us when visiting our official website or participating in our online services;

    • 当您为了获得我们的线下服务而进行注册时;

      When you sign up or register for one of our offline services;

    • 当您关注我们的社交媒体(如微博、微信)时;

      When you subscribe to us on social media platforms (such as Weibo or Wechat);

    • 当您通过公众可接触的方式发布个人信息时;

      When you make Personal Information available through publicly accessible means;

    • 当您在游轮上购买或体验某些活动或娱乐服务项目时;

      When you purchase or participate in certain services or activities available onboard our cruise;

    • 当您向我们呼叫中心的代表提供信息时;

      When you provide your information to one of our call center representatives;

    • 从我们的商业合作伙伴和/或服务提供商(关联公司和非关联公司)处收集;

      From our other business partners and/or service providers (both affiliates and non-affiliates);

    • 当您使用我们的关联公司或商业合作伙伴的产品和服务;

      When you use the services or purchase the products provided by our affiliated companies or business partners; or

    • 我们还可能从其他途径收集到关于您的信息并加入我们的客户信息库。

      Other methods from which we may collect and add your Personal Information to our customer database.

  • 拒绝提供个人信息的后果 Consequences of Not Providing Personal Information

    您可以不提供您的个人信息,如果您选择不提供您的个人信息,我们将可能无法为您提供我们的产品或服务,也可能无法回应您在使用我们的产品或服务时所遇到的问题。对于您可能因此遭受的损失,我们将不承担责任。
    You may elect to not provide your Personal Information. If you choose not to provide your Personal Information, we may not be able to provide our Products or Services to you and we may not be able to respond to your questions . For any loss you may suffer arising thereof, we shall bear no liability.
  • 我们如何使用您的个人信息 How We Use Your Personal Information

    我们会将收集到的个人信息用于以下目的(以下简称“个人信息收集目的”):
    We may use the Personal Information we collected for the following purposes (the "Personal Information Collection Purposes"):
    • 管理我们的产品和服务,向您提供我们的产品及服务,并就我们产品与服务的履行情况与您进行及时沟通;

      To administer and offer you our Products and Services, and to promptly communicate with you regarding the performance of our Products and Services;

    • 将我们向您提供的产品及服务进行个性化定制;

      To provide to you personally customized Products and Services;

    • 支持我们服务的履行与运作,回应您的咨询及请求,处理您的交易;

      To support the technical performance and functioning of our Services, and respond to your inquiries and requests and to process your transactions;

    • 向您及您游轮旅游安排中涉及的其他方履行合同义务

      To perform contractual liabilities to you and other parties involved in your cruise tour arrangement;

    • 向您提供售后服务及支持,接收您的反馈;

      To provide to you aftersales services and support and to receive your feedbacks;

    • 将我们的最新产品、服务、衍生产品及服务、活动预告、抽奖、竞赛或促销推广活动等及时告知您;

      To promptly notify you of our newest Products, Services, event preview or other promotional activities;

    • 数据分析和研究等内部目的(但这些统计信息不包含您的任何个人身份识别信息);

      For internal purposes such as data analysis and research (these data shall not include any of your personally identifiable information);

    • 发送产品/服务变更或取消的重要通知。由于这些信息对您的行程安排至关重要,我们强烈建议您不要拒绝接收此类信息;

      To issue important notifications in relation to the change or cancellation of Products and Services. As the information can be critical to your travel schedule, we strongly recommend you not to reject the acceptance of such information.

    • 以及您同意的其他方式。

      And in any other manner in which you consent.

    为实现上述目的,我们可能需要将您的个人信息向我们的“关联公司”(包括但不限于美国嘉年华集团及英国嘉年华邮轮有限公司,荷美邮轮公司,公主邮轮公司及世邦邮轮公司;澳洲P&O Cruises邮轮公司,冠达邮轮公司;阿依达邮轮公司;歌诗达邮轮公司及上述公司的附属公司)及商业合作伙伴进行跨境输出、输入、分享及使用。数据接受方所在的国家、地区包括但不限于英国、美国、德国、意大利、澳大利亚、日本、韩国、新加坡、台湾。

    In order to fulfill the above purposes, we may cross-border transmit, share and use your Personal Information with our “Affiliated Companies” (which include, but are not limited to, Carnival Corp & plc Carnival Cruise Line, Holland America Line, Princess Cruises and Seabourn; P&O Cruises, Cunard; AIDA Cruises; Costa Cruises and each of their subsidiaries) and business partners. The countries or regions where the receivers are located include, but are not limited to, the United Kingdom, the United States of America, Germany, Italy, Australia, Japan, South Korea, Singapore and Taiwan.

  • 向第三方披露和共享您的个人信息Disclosure and Sharing of Your Personal Information to Third Parties

    我们尊重您的个人隐私并遵守相关的法律和法规,并且不会将您的个人信息出售给他人。我们仅会为达到个人信息收集目的,与遵守本隐私政策或至少提供与本隐私政策同样保护性惯例的以下第三方分享您的个人信息。除非另有声明,这些第三方并不代表嘉年华收集、使用或转移个人信息等。因此,嘉年华并不对这些第三方收集、使用或转移个人信息等行为负责。
    We respect your personal privacy and we comply with the relevant laws and regulations. We will not sell your Personal Information to others. We will only share your Personal Information with the below third parties that comply with this Privacy Policy or that which at least have in place the same protection standard as this Privacy Policy, to fulfill the Personal Information Collection Purposes. Unless otherwise stated, these third parties do not represent us in the context of collecting, processing or transferring Personal Information, and Carnival is therefore not responsible for the collecting, processing or transferring Personal Information by these third parties.
    • 1) 我们的关联公司Our Affiliated Companies;
    • 2) 商业合作伙伴(第三方代理,供应商) Business Partners (third-party agents, and vendors) ;
    • 3) 业务转让时的业务受让方Assignee of business during business transfer;

    我们有义务遵守所有适用法律管辖区域内的法律及合规事宜,包括但不限于年度报告、年度审计或为遵守公司法、邮轮行业的法律法规的其他事宜。仅为遵守该等法律及合规义务之目的,我们无需就向以下第三方分享您的个人信息而获得您的同意。

    We are obliged to comply with legal and regulatory compliance matters in all applicable jurisdictions, including, but not limited to, annual filings, auditing or other matters for compliance with applicable company law, cruise legislation and regulations. Your consent is not needed with regards to share your Personal Information to the following parties solely for purposes of complying with above legal and compliance obligations.

    • 1) 调查或审计人员Investigator or Auditor;
    • 2) 应法律和法规、法律程序、法院命令、诉讼和/或公共机构和政府部门的要求的情况下的其他有关方 Other parties where it is required to disclose Personal Information to such parties pursuant to laws, regulations, legal procedures, court orders, litigation and/or request by public institutions or government departments
  • 个人信息的处理及储存 Processing and Storage of Personal Information

    我们不会在违背您的个人信息收集目的的情况下,或超出本隐私政策的范围处理或篡改您的个人信息。
    We will not process or alter your Personal Information in contravention of the Personal Information Collection Purposes or outside the scope of this Privacy Policy.
    在我们存储您的个人信息时,我们设置了合理且通常适用的安保措施来保护您的个人信息免受未经授权的访问、泄露和丢失。我们将采取合理的措施验证访问数据者的身份、权限及必要性。基于法律法规的规定、我们的业务需要或者出于更加安全、便利地存储您的个人信息之目的等,我们可能会转移存储地址或者改变存储方式,并不做另行通知,除非法律法规另有要求。
    When we store your Personal Information, we implement reasonable and customary security measures to ensure that your Personal Information is safe from unauthorized access, disclosure or loss. We shall adopt reasonable measures to verify the identity and authority of the data visitor and the necessity of such visit. Based on the stipulations of relevant laws and regulations, for the consideration of our business demand, for the purpose of storing your Personal Information in a safer and more convenient manner, or for other reasons, we may change the storage address or the storage method without further notification, unless otherwise required by the laws and regulations.
    我们将保留您的个人信息至履行个人信息收集目的所需的期限,同时将遵守适用法律规定的数据保留期限。如您有正当需要可要求我们删除或修改您的个人信息。如对您个人信息的删除或修改可能会影响到法律议程的启动、调查、行使和辩护的,我们将采取合理的储存和屏蔽措施,并在完成该等法律议程后修改或删除您的个人信息。
    Your Personal Information will be stored by us for as long as necessary in order to fulfill the Personal Information Collection Purposes and within the data retention period prescribed by the applicable regulations. Personal Information will be deleted or rectified when you have justification to request the rectification or deletion of your Personal Information. Where the rectification or deletion of your Personal Information may affect the establishment, investigation, exercise or defense of legal claims, we will apply appropriate storage and shielding measures, and we will rectify or delete your Personal Information after the conclusion of such legal claims.
  • 个人信息的完整性及更新 Integrity and Update of Personal Information

    您个人信息的准确性、完整性很重要,你可以与我们联系,帮助我们确保你的个人信息准确、完整并及时更新。
    The accuracy and completeness of your Personal Information is very important. You can help ensure that your contact information and preferences are accurate, complete, and up to date by visiting http://www.princesschina.com and contact us.
  • 选择 Choices

    我们可能会通过电子邮件、电话、手机/文本消息(包括 SMS 和 MMS)或信函等方式向您发送推广类信息,包括但不限于:告知我们的产品或服务的最新信息、邀请您参加我们的市场活动、或者发出关于产品或服务的公告。
    We may send you marketing information through E-mail, telephone, SMS or MMS, letter or any other means, including, but not limited to, notifying you of latest information of our Products and Services, inviting you to attend our marketing activities, or issuing notice of our Products or Services.
    如果您选择不要从我们处收取推广类信息,您可以根据我们提供的退订方式进行退订操作。敬请注意,可能需要几天时间处理您的此等退订要求,您可能在该期间仍然收到推广或营销信息。
    If you wish to opt out of receiving marketing information from us,you may choose opt-out in accordance with our “opting-out approach”. Please note that it may take a few days to process your opt-out request and you may continue to receive promotional or marketing messages during this time.
  • 不保证 Not Guarantee

    我们的网站可能提供我们认为有用的第三方资源链接。该些链接将带您进入第三方运营的网站,该类网站将适用其各自不同的隐私政策。我们建议您仔细阅读该等隐私政策,我们不对该等隐私政策负责,亦不对您通过该等第三方提供的信息负责。
    Our websites may provide links to third party resources that we believe may be useful. These links will lead you to websites operated by third parties that operate under different privacy policies. We encourage you to review those privacy policies carefully, as we have no control over information you may submit to those third parties, and we will not be liable for such third parties’ privacy policies nor for the information submitted through such third parties.
    虽然我们将尽力为您的个人身份信息提供完善的保密措施,但我们无法保证数据信息通过网络传送时的绝对安全,因此我们强烈建议您选择安全的网络环境进行相关数据信息的传送。由于数据的技术特性,即使我们尽最大努力,您的个人信息在处理过程中仍可能会面临风险,包括但不限于意外或非法销毁或意外丢失、更改、未经授权的披露或访问。为了降低风险,我们将采取适当的技术和安全措施,例如限制对个人信息的访问和处理,使其仅向“需要知道”和“需要使用”的人员开放,建立安全性高的密码和防火墙,安装防病毒保护软件,对数据进行加密等。同时,您需自行承担在此过程中的风险,我们无法对您传送给我们的或者来自我们在线产品和服务的所有信息的安全进行保证或承诺。
    We strive to provide complete security measures to protect your Personal Information. Unfortunately, we cannot guarantee that data transmitted over the Internet will always be secure. Accordingly, we strongly suggest that you transmit relevant information in a safe internet environment. Due to the technical nature of data, despite our best efforts, your Personal Information may be subject to risks, including but not limited to, accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, presented by the processing. To mitigate the risks, we will take appropriate technical and security measures such as restricting the access to, and processing of Personal Information to individuals on a “need-to-know” and “need-to-use” basis, establishing strong password, putting up a strong firewall, installing antivirus protection, encrypting data, etc. We do not warrant the security of any information you transmit to us or from our online Products and Services and you do so at your own risk.
  • 更新 Updates

    我们有权随时对隐私政策加以修订及更新。如果我们对隐私政策作出重大变更,我们将于我们的网站http://www.princesschina.com即时发布最新的版本。除另有声明外,最新有效的隐私政策适用于我们关于您和您的所有个人信息。
    We shall have the right to amend and update this Privacy Policy at any time. If we have made a material change to the Privacy Policy, we shall promptly publish the most updated version on our website http://www.princesschina.com. Unless otherwise stated, the most updated Privacy Policy shall be applicable to you and all your Personal Information.
  • 联系我们 Contact Us

    您提供的个人信息将由英国嘉年华邮轮有限公司管理,公司地址位于中国上海市黄浦区南京西路128号永新广场15楼。如果您有任何咨询或疑问,请通过以下方式与我们联系:(+86) 21 6023 8200。我们将于收到您的询问/要求后尽快给予答复。
    Your Personal Information will be managed by Carnival plc located at 15/F Verdant Place, No.128 West Nanjing Road, Huangpu District, Shanghai P.R. China. If you have any questions or require consultation, please contact us at the following: (+86) 21 6023 8200. We shall provide you with a response as soon as possible after we have received your inquiry or request.